Q.	Do you have a brochure?
A.	All relevant information about our products including product photographs, description, dimensions and up-to-date pricing details are available to view on our website.
Q.	What forms of payment does Living It Up accept?
A.	Living It Up accepts Visa, Mastercard, Switch, payment by cheque or bank transfers.
Q.	Will my credit cards details be safe, is Living It Up secure?
A.	Any information you provide to Living It Up, including credit card information, is encrypted on our secure server (or that of our payment handler Barclays ePDQ) using SSL. The encryption process converts the information you enter into bits of code that are then securely transmitted over the Internet. Therefore, you can be assured that shopping online with Living It Up is a hassle-free experience and one that is completely secure and protected against fraud or similar concerns.
Q.	How do I know that my order has been received?
A.	Once you have submitted your order you will be sent an order confirmation e-mail.
Q.	What if the product that I order is out of stock?
A.	We endeavour to give up-to-date stock availability information on the product specific pages of this website. An indication should be given as to the anticipated delivery time of new stock but if you cannot locate this information please call the office on 0116 2695 960.
Q.	How much will delivery cost?
A.	Our standard carriage charges to UK mainland addresses is shown on each of the product pages. Delivery outside of the UK mainland may be subject to an additional charge.
Q.	How long will delivery take?
A.	Items which are in-stock can usually be delivered within 5 working days.
Q.	What about Value Added Tax (VAT) on Living It Up products?
A.	All prices shown on this website exclude VAT. The Living It Up VAT number is GB862034836.
Q.	Can I arrange for my order to go to an address other than my own?
A.	This is usually possible but we may need to complete some security checks first to prevent any fraudulent orders.
Q.	Can I pay for my order when I receive it?
A.	No. All products must be paid for prior to delivery.
Q.	What guarantees do you offer?
A.	Please refer to the Guarantees and Right To Return our terms and conditions by clicking here.
Q.	I am concerned about ordering the furniture without seeing it and laying on it. Will I be able to return it if I am not happy with it?
A.	Please refer to the Guarantees and Right To Return our terms and conditions by clicking here.
Q.	What if the product is faulty, what is your returns policy?
A.	Please refer to the Guarantees and Right To Return our terms and conditions by clicking here.
Q.	What if I have a complaint?
A.	You are number one! If you have spent your hard earned money with us and you’re not completely satisfied we want to know why. Simply contact us and we will endeavour to deal with your complaint speedily. You may e-mail us at info@livingitupsalon.co.uk or contact by phone on 0116 2695 960.
Q.	I still have several unanswered questions regarding Living It Up, how do I contact you?
A.	If you have any further questions that haven't been answered in our terms and conditions or FAQ page then please call our customer service line on 0116 2695 960 or email info@livingitupsalon.co.uk.