Terms and Conditions
The team here at Living Up are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: firstname.lastname@example.org
General Any order accepted by Living It Up is subject to the terms and conditions specified in this contract unless otherwise stipulated in writing by Living It Up. Please read these terms carefully. The terms and conditions specified herein do not affect your statutory rights.
Living It Up reserves the right to refuse any order which is subject to errors in pricing or where it is no longer possible to supply a particular product for some reason.
Description of Goods It is the responsibility of the customer to check that their order is confirmed correctly. Dimensions of all products are available on the Living It Up website and the customer should satisfy themselves the goods will fit into their property as intended.
Products pictured on the website may be photographed with other items which are not included in the product description. Photographs are for illustrative purposes only.
Payment and Delivery Living It Up accept payment from credit and debit cards registered in the UK only. We also accept payment by other method, such as bank transfers, cash and cheque.
Payment for orders is processed immediately when the order is received by Living It Up unless there are any unresolved issues with stock availability. In the event that Living It Up cannot meet the order requirements then the customer will be informed within 48 hours of the order being received. Once payment is processed then a contract exists between Living It Up and the customer and that contract is governed by these terms and conditions.
All displayed product prices include VAT at the prevailing rate.
Delivery to the UK Mainland is usually possible within 7-10 working days of the order being received, provided the item is not on backorder. Delivery is usually possible to the British Isles (i.e. excluding the Mainland) but a delivery quote must be obtained prior to the order being accepted. Any extra charges incurred will be passed on the customer. Delivery will either be carried out by a contracted third-party courier or by Living It Up’s own delivery operative.
Deliveries of larger items will generally be arranged by telephone to ensure a convenient delivery date is agreed with the customer. Where this is the case, Living It Up reserve the right to re-charge for delivery if the agreed delivery fails because the customer is not present to accept delivery.
Living It Up does not undertake delivery outside of the British Isles but may accept orders if the customer is willing to arrange their own transportation.
Risk for the goods passes to the customer upon delivery. Regardless of delivery status ownership of the goods will pass when payment has been received.
On the day of your delivery you must ensure that somebody is present to accept delivery at the appropriate times. You may incur a charge if you are not present when delivery is attempted.
The customer should check their delivery thoroughly on receiving the goods. If the delivery is checked and any damage is found this should be clearly noted on the proof of delivery. If the customer is unable to check the goods then they should be signed for as unchecked.
Living It Up does not accept responsibility for any consequential loss as a result of unsuccessful delivery.
Backorders and Reservation of Stock “Pre-order” is the reservation of stock on backorder with our supplier. A “reservation” is to order an item currently in stock with Living It Up when immediate delivery is not required. Items can be pre-ordered or reserved; a 30% deposit will be required for the order to be processed.
Reserved stock will be held for up to 8 weeks, pre-ordered items will be held for up to 8 weeks after arriving in to stock. The 30% deposit paid is refundable for up to 3 weeks after the item has arrived in to stock (or 3 weeks after the order is placed for reservations). After this 3 week period the deposit is then non-refundable. After 8 weeks of the item being held in stock the order will be cancelled if delivery has not already been arranged.
Special Orders Items not included in the Living It Up standard product offering are regarded as Special Order items. These items are made-to-order, to the specific requirements of the customer. Orders for Special Order items are subject to a 10% surcharge of the total value of items on the order. This surcharge is non-refundable.
For Special Orders, the order must be paid in full before manufacture of the items can commence. The items are subject to our standard terms for return if they are found to be defective within 12 months of purchase.
Promotional Codes Only one promotional code may be used per order. Promotions do not apply to delivery cost unless specifically mentioned. Living It Up reserve the right to refuse or cancel promotional codes at any time.
Fraudulent Orders Living It Up will take all steps which are necessary and practicable to ensure that any orders received which appear to be fraudulent are fully investigated before any goods are despatched or any payment is taken. This is for the protection of our customers. Where the delivery address differs from the registered card address we may send out a confirmation letter to establish that the order is genuine.
Guarantees & Right To Return Any defects or damages to goods should be reported to Living It Up in writing as soon as reasonably practicable after receiving the goods. Living It Up will also require photographic evidence of damages and faults before resolving any issues.
Letters address to: Unit 1, 5 Knights Close, Thurmaston, LE4 8EW; or email email@example.com
Living It Up goods are guaranteed against defects in materials or faulty workmanship for 12 months from the time they are delivered. In the event that any goods are found to be defective within the guarantee period, or if goods are damaged in transit, then Living It Up will cover any costs incurred as a result of the need to exchange goods including transportation costs.
Goods correctly supplied cannot be returned for a refund without prior written consent from Living It Up.
If a return or exchange is agreed, it is subject to a 25% restocking fee, plus delivery/collection charges.
Please note there may be slight variations in colour from different batches and that colours may vary from the colours shown on our website.
Credit Card Security When your order is placed at our website you will be redirected to a secure hosting (EPDQ) server for payment. Here, your credit card numbers will be encrypted using 128 bit encryption. They are not held in clear text on any web site at any time.
If you need to reach us, please email us by clicking here: firstname.lastname@example.org, alternatively, you can call on 0116 2695960 (International +44 0116 2695960) or write to us at Living It Up, Unit 1, 5 Knights Close, Thurmaston, Leicestershire, LE4 8EW, United Kingdom.
Living It Up record incoming and outgoing calls for training and quality purposes.