Terms and Conditions
The team here at Living It Up are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at: firstname.lastname@example.org
Please note, these terms are only applicable to general consumers, for trade terms please contact us.
Any order accepted by Living It Up is subject to the terms and conditions specified in this contract unless otherwise stipulated in writing by Living It Up. Please read these terms carefully. The terms and conditions specified herein do not affect your statutory rights.
Living It Up reserves the right to refuse any order which is subject to errors in pricing or where it is no longer possible to supply a particular product for some reason.
It is the responsibility of the customer to check that their order is confirmed correctly.
Dimensions of all products are available on the Living It Up website and the customer should satisfy themselves the goods will fit into their property as intended.
Products pictured on the website may be photographed with other items which are not included in the product description. Photographs are for illustrative purposes only.
Our upholstered range are made to order so we receive these in batches, this means there may be a slight variation in the colour of each batch, although we work hard to ensure they are as consistent as possible we cannot guarantee every batch of a fabric will be identical.
As each item is handmade, measurements provided are not exact and can vary by a few centimetres.
We do not accept responsibility for any fading or discoloration that may occur due to exposure to direct or indirect sunlight.
We also do not accept responsibility for fading or discoloration that may occur due to exposure from chemicals which are sprayed on or near your furniture.
We recommend that your furniture is always cleaned by professional upholstery cleaners.
Please contact us by phone or email to place a bespoke order.
Bespoke orders must be paid in full before we will place your order into production.
Once payment has been made on a bespoke order you are unable to cancel the order.
Bespoke orders are non-returnable. If your bespoke order does not fit your room or fit through access to your room we are not able to refund/exchange the item so please measure carefully.
Living It Up accept payment from credit and debit cards registered in the UK only. We also accept payment by other method, such as bank transfers, cash and cheque.
Payment for orders is processed immediately when the order is received by Living It Up unless there are any unresolved issues with stock availability.
In the event that Living It Up cannot meet the order requirements then the customer will be informed within 48 hours of the order being received. Once payment is processed then a contract exists between Living It Up and the customer and that contract is governed by these terms and conditions.
In the event that Living It Up cannot meet the order requirements then the customer will be informed within 48 hours of the order being received (Slightly longer if the order is taken over the weekend or a bank holiday) Once payment is processed then a contract exists between Living It Up and the customer and that contract is governed by these terms and conditions.
All product prices include VAT at the prevailing rate.
Delivery to the UK Mainland is usually possible within 7-10 working days of the order being received, provided the item is not on backorder (please check product delivery information for specifics). Delivery will either be carried out by a contracted third-party courier or by Living It Up’s own delivery operative.
Our standard delivery charges to UK mainland addresses is shown on each product page. Delivery to the following postcodes EX,TQ,PL,TR, AB, LD, PH7+, SA30+, TR, IV, KW may incur a surcharge.
Deliveries of larger items will generally be arranged by telephone or email to ensure a delivery date is agreed with the customer. Where this is the case, Living It Up reserve the right to re-charge for delivery if the agreed delivery fails because the customer is not present to accept delivery.
Living It Up does not undertake delivery outside of Mainland UK but may accept orders if the customer is willing to arrange their own transportation. It is the customers responsibility to ensure that your order is checked before items are shipped.
Risk for the goods passes to the customer upon delivery. Regardless of delivery status ownership of the goods will pass when payment has been received.
On the day of your delivery you must ensure that somebody is present to accept delivery at the appropriate times. You may incur a charge if you are not present when delivery is attempted.
The customer should check their delivery thoroughly on receiving the goods. If the delivery is checked and any damage is found this should be clearly noted on the proof of delivery. If the customer is unable to check the goods then they should be signed for as unchecked.
Estimated delivery times are subject to change.
Please remember that it is the customers responsibility to check that all items will fit through doors and staircases in their packaging.
Our delivery team can not undertake any specialist deliveries, which could include lifting furniture over banisters and balconies, or any deliveries where heavy lifting equipment would be required.
Living It Up does not accept responsibility for any consequential loss as a result of unsuccessful delivery.
We can reserve or hold stock for a customer for up to four weeks from when it arrives into our warehouse. If we hold stock for longer than this period it may incur storage fees.
Only one promotional code may be used per order. Promotions do not apply to delivery cost unless specifically mentioned.
Living It Up reserve the right to refuse or cancel promotional codes at any time. Special offers on free delivery do not apply to orders for delivery outside the UK Mainland and the following postcodes: AB, LD, PH7+, SA30+, TR, IV, KW, EX,TQ,PL,TR, AB, LD, PH7+, SA30+, TR, IV, KW.
Upon purchasing a product, the email you used to checkout will be entered into our mailing list but will NOT be supplied to any third parties.
Living It Up will take all steps which are necessary and practicable to ensure that any orders received which appear to be fraudulent are fully investigated before any goods are despatched or any payment is taken. This is for the protection of our customers.
Where the delivery address differs from the registered card address we will send out a confirmation letter to establish that the order is genuine. This procedure applies to all orders, and we are not able to dispatch any orders until we’ve received confirmation that you’ve received your letter.
Any defects or damages to goods should be reported to Living It Up in writing as soon as reasonably practicable after receiving the goods. Letters address to: Unit 1, 5 Knights Close, Thurmaston, LE4 8EW; or email email@example.com
In addition to your statutory rights, Living It Up goods are guaranteed against defects in materials or faulty workmanship for 24 months from the time they are delivered. In the event that any goods are found to be defective within the guarantee period, or if goods are damaged in transit, then Living It Up will cover any costs incurred as a result of the need to exchange goods including transportation costs. We do not arrange for replacement parts to be assembled for the customer and will not cover the cost if the customer wishes to source their own tradesperson to do so.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at EU Distance Selling Directive.
The customer has the right to return goods to Living It Up provided notification of your intention to return the goods is provided in writing within 14 working-days of delivery.
Due to the intimate nature of mattresses we ask that customers do not break the plastic seal whilst inspecting the goods, if there is a possibility you may wish to return the item.
Should the customer wish to return the goods within the 14 working-day cooling-off period then it is the customers' responsibility to return the item to the Living It Up warehouse in a resaleable condition and at their own cost.
Living It Up recognise that, for many customers, it will not be possible to arrange transport themselves and in these cases our staff can arrange collection during our business hours, if requested. However, Living It Up can only arrange collection of items which are in their original packaging. Where Living It Up is required to arrange the collection, then a collection charge will be levied. This amount is to cover the cost of collecting the items.
Refunds can only be processed to the original credit or debit card used at the time of purchase.
Customer cancellation rights under The Consumer Contracts (Information, Cancellation and Additonal Charges) Regulation 2013:Your Right To Cancel
• Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. • If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
Your Right To Refund
• You will receive a refund on your order within 14 days of Living It Up receiving your goods. • We are within our rights to deduct from a customer refund if the value of the goods has been reduced as a result of the goods being handled more excessive than neccessary.
Refunding The Cost of Delivery
• We will refund your basic delivery cost. If you have opted for enhanced delivery (i.e. Guaranteed Next Day) we are within our rights to only refund the basic cost.
When your order is placed at our website you will be redirected to a secure hosting (EPDQ) server for payment. Here, your credit card numbers will be encrypted using 128 bit encryption. They are not held in clear text on any web site at any time.
If you need to reach us, please email us: firstname.lastname@example.org, alternatively, you can call on 0116 2695960 (International +44 0116 2695960) or write to us at Living It Up, Unit 1, 5 Knights Close, Thurmaston, Leicestershire, LE4 8EW, United Kingdom.
At Living It Up, we value our customers and understand the vulnerabilities of customer data. We are a furniture company and not in the business of selling personal information and the like to external companies. Living It Up will explicitly only use your data to deliver targeted newsletters, offers and promotions – if you would like to change how we’re able to contact you or remove you from our mailing list altogether please email email@example.com.
Types of data we collect
We may collect the following information:
• contact information including email address (explicitly with your consent)
• demographic information such as; postcode, preferences and interests
• other information relevant to customer surveys and/or offers (explicitly with your consent)
• Website Cookies
What are cookies and why do we collect them?
What information do we collect using cookies?
What are cookies used for?
1. For future development of our website, ease of navigation when visiting and online transactions.
2. For Living It Up to be able to target you with relevant banner ads when browsing the World Wide Web (WWW).
3. Analytical data containing purchasing and browsing patterns.
Can I disable cookies? How?
Yes, if you do not wish to be tracked by any sites while browsing the internet you can change your website browser settings to reject cookies. Instructions on disabling cookies are browser specific; please see your browser’s website for more information. Disabling cookies will mean you will see less personally tailored and relatable content while browsing the internet.
• Google Analytics
• Mailing Lists
As part of the subscription process for our newsletter, we ask of you to include your first name and email address – This is the only personal details we collect during sign up. You are giving consent for Living It Up to collect your data (First Name, E-Mail Address) to provide you with occasional targeted newsletters and other advertising material directly to your email address.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice here. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing firstname.lastname@example.org.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
• What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons; Internal record keeping, We may use the data we collect to improve our products and services
• Link to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
• List of cookies we collect
You are entitled to view, amend or delete the personal information that we hold. Please email your request to email@example.com.
• Access to your personal information
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
• Changes to this Privacy Notice
We will review and update (if necessary) this policy every 12 months. Last updated: 29/05/2018