Terms and Conditions
The team here at Living It Up are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at: email@example.com
Please note, these terms are only applicable to general consumers, for trade terms please contact us.
VAT Reg No: GB 862 034 836
Any order accepted by Living It Up is subject to the terms and conditions specified in this contract unless otherwise stipulated in writing by Living It Up. Please read these terms carefully. The terms and conditions specified herein do not affect your statutory rights.
Living It Up reserves the right to refuse any order which is subject to errors in pricing or where it is no longer possible to supply a particular product for some reason.
Description of Goods
It is the responsibility of the customer to check that their order is confirmed correctly.
Dimensions of all products are available on the Living It Up website and the customer should satisfy themselves the goods will fit into their property as intended.
Products pictured on the website may be photographed with other items which are not included in the product description. Photographs are for illustrative purposes only.
Availability dates published on our website are estimates only, we cannot guarantee stock will be available by the date shown.
Payment and Delivery
PLEASE NOTE: We're unable to delivery to N. Ireland or Ireland.
Living It Up accept payment from credit and debit cards registered in the UK only. We also accept payment by other method, such as bank transfers, cash and cheque.
Payment for orders is processed immediately when the order is received by Living It Up unless there are any unresolved issues with stock availability.
Orders must be paid in full before delivery, excluding Divido 0% finance orders which fall under their own terms.
In the event that Living It Up cannot meet the order requirements then the customer will be informed within 48 hours of the order being received (two working days). Once payment is processed then a contract exists between Living It Up and the customer and that contract is governed by these terms and conditions.
All product prices include VAT at the prevailing rate.
We cannot change the delivery address for orders paid with PayPal, we can only deliver to the registered address.
Delivery to the UK Mainland is usually possible within 7-10 working days of the order being received, provided the item is not on backorder (please check product delivery information for specifics). Delivery will either be carried out by a contracted third-party courier or by Living It Up’s own delivery operative.
Our standard delivery charges to UK mainland addresses is shown on each product page. Delivery to the following postcodes EX,TQ,PL,TR, AB, LD, PH7+, SA30+, TR, IV, KW may incur a surcharge.
Deliveries of larger items will generally be arranged by telephone or email to ensure a delivery date is agreed with the customer. Where this is the case, Living It Up reserve the right to re-charge for delivery if the agreed delivery fails because the customer is not present to accept delivery.
Living It Up does not undertake delivery outside of Mainland UK but may accept orders if the customer is willing to arrange their own transportation. It is the customers responsibility to ensure that your order is checked before items are shipped.
Risk for the goods passes to the customer upon delivery. Regardless of delivery status ownership of the goods will pass when payment has been received.
On the day of your delivery you must ensure that somebody is present to accept delivery at the appropriate times. You may incur a charge if you are not present when delivery is attempted.
The customer should check their delivery thoroughly on receiving the goods. If the delivery is checked and any damage is found this should be clearly noted on the proof of delivery. If the customer is unable to check the goods then they should be signed for as unchecked.
Estimated delivery times are subject to change.
Please remember that it is the customers responsibility to check that all items will fit through doors and staircases in their packaging.
Our delivery team can not undertake any specialist deliveries, which could include lifting furniture over banisters and balconies, or any deliveries where heavy lifting equipment would be required.
Living It Up does not accept responsibility for any consequential loss as a result of unsuccessful delivery.
Back Orders & Stock Reservation
“Pre-order” is the reservation of stock on backorder with our supplier. A “reservation” is to order an item currently in stock with Living It Up when immediate delivery is not required. Items can be pre-ordered or reserved; a 30% deposit will be required for the order to be processed.
Reserved stock will be held for up to 8 weeks, pre-ordered items will be held for up to 8 weeks after arriving in to stock. The 30% deposit paid is refundable for up to 3 weeks after the item has arrived in to stock (or 3 weeks after the order is placed for reservations). After this 3 week period the deposit is then non-refundable. After 8 weeks of the item being held in stock the order will be cancelled if delivery has not already been arranged.
Promotional Codes & Offers
Only one promotional code may be used per order. Promotions do not apply to delivery cost unless specifically mentioned.
Living It Up reserve the right to refuse or cancel promotional codes at any time. Special offers on free delivery do not apply to orders for delivery outside the UK Mainland and the following postcodes: AB, LD, PH7+, SA30+, TR, IV, KW, EX,TQ,PL,TR, AB, LD, PH7+, SA30+, TR, IV, KW.
Upon purchasing a product, the email you used to checkout will be entered into our mailing list but will NOT be supplied to any third parties.
Living It Up will take all steps which are necessary and practicable to ensure that any orders received which appear to be fraudulent are fully investigated before any goods are despatched or any payment is taken. This is for the protection of our customers.
Where the delivery address differs from the registered card address we will send out a confirmation letter to establish that the order is genuine. This procedure applies to all orders, and we are not able to dispatch any orders until we’ve received confirmation that you’ve received your letter.
Guarantees, Cancellations & Right To Return
Any defects or damages to goods should be reported to Living It Up in writing as soon as reasonably practicable after receiving the goods. Living It Up will also require photographic evidence of damages and faults before resolving any issues.
Letters address to: Unit 1, 5 Knights Close, Thurmaston, LE4 8EW; or email firstname.lastname@example.org
Living It Up goods are guaranteed against defects in materials or faulty workmanship for 12 months from the time they are delivered. In the event that any goods are found to be defective within the guarantee period, or if goods are damaged in transit, then Living It Up will cover the cost incurred for the new part(s) and cover the courier cost, any consequential cost are not covered.
Goods correctly supplied cannot be returned for a refund without prior written consent from Living It Up.
If a return or exchange is agreed, it is subject to a 25% restocking fee, plus delivery/collection charges.
Please note there may be slight variations in colour from different batches and that colours may vary from the colours shown on our website.
Credit Card Security
When your order is placed at our website you will be redirected to a secure hosting (EPDQ) server for payment. Here, your credit card numbers will be encrypted using 128 bit encryption. They are not held in clear text on any web site at any time.
If you need to reach us, please email us: email@example.com, alternatively, you can call on 0116 2695960 (International +44 0116 2695960) or write to us at Living It Up, Unit 1, 5 Knights Close, Thurmaston, Leicestershire, LE4 8EW, United Kingdom.
Living It Up do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Living It Up record incoming and outgoing calls for training and quality purposes.
Types of data we collect
We may collect the following information:
- contact information including email address (explicitly with your consent)
- demographic information such as; postcode, preferences and interests
- other information relevant to customer surveys and/or offers (explicitly with your consent)
• Website Cookies
What are cookies and why do we collect them?
What information do we collect using cookies?
What are cookies used for?
1. For future development of our website, ease of navigation when visiting and online transactions.
2. For Living It Up to be able to target you with relevant banner ads when browsing the World Wide Web (WWW).
3. Analytical data containing purchasing and browsing patterns.
Can I disable cookies? How?
Yes, if you do not wish to be tracked by any sites while browsing the internet you can change your website browser settings to reject cookies. Instructions on disabling cookies are browser specific; please see your browser’s website for more information. Disabling cookies will mean you will see less personally tailored and relatable content while browsing the internet.
• Google Analytics
• Mailing Lists
As part of the subscription process for our newsletter, we ask of you to include your first name and email address – This is the only personal details we collect during sign up. You are giving consent for Living It Up to collect your data (First Name, E-Mail Address) to provide you with occasional targeted newsletters and other advertising material directly to your email address.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice here. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing firstname.lastname@example.org.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
• What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons; Internal record keeping, We may use the data we collect to improve our products and services
• Link to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
• List of cookies we collect
You are entitled to view, amend or delete the personal information that we hold. Please email your request to email@example.com.
• Access to your personal information
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
• Changes to this Privacy Notice
We will review and update (if necessary) this policy every 12 months. Last updated: 29/05/2018
• Living It Up is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited. Credit is subject to status.
• Divido Financial Services Limited (‘Divido’) is authorised and regulated by the Financial Conduct Authority. For more information, please visit: divido.com.
• A minimum order of £1000 is required to be offered finance options, including during sales & promotions.
• Finance is not availble for bespoke orders.
• Payments will begin 30 days after an order has been placed.
• Please visit livingitup.co.uk/finance for payment examples and more information.